Privacy Policy

    This Privacy Policy explains how Joywhale collect, use, share and process your information as well as you and our legal rights and responsibilities with respect to that information.

    We recommend that you read this Privacy Policy in full to ensure you are fully informed. This Privacy Policy applies to all personal information collected during any written, electronic, and oral communications or collected online or offline, which include: our website, located at Joywhale.com as well as any other written, electronic, and oral communications with Joywhale and its representative parties (collectively, the “Services”). Joywhale takes very seriously its responsibility to protect the safety and security of your Personal Information that we process and is committed to respecting your privacy rights.

1、Personal Information That We Collect

    We collect personal information when you register or make a purchase on our website. Personal information generally is any information that relates to you, identifies you personally or could be used to identify you, such as your name, email address, phone number, and address. We may use this personal information to provide our products or services to you.

 

    We collect personal information when you send us message, email or call us. We may use this information to respond to you or reply you.

    General Uses. We’ll use your information to process the order. We may also use the Personal Information to optimize our service to you.

    Passively Collected Information. We use passively collected information to monitor and control the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.

    Combination information. We may combine the information we collect to create aggregate data which does not include any Personal Information and which cannot be used to identify you. Such as the general demographics, usage or other characteristics of a website's users. We reserve the legal right to transfer and/or sell aggregate or group data about a Site's users for lawful purposes.

2、Shopify

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service

(https://www.shopify.com/legal/terms) 

Or Privacy Statement (https://www.shopify.com/legal/privacy).

3、The Third-Party Services

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    These third parties do not have any independent right to share your Personal Information. We will exercise reasonable measures to have the third parties to whom we disclose your Personal Information respect your Personal Information and comply with applicable data protection laws.

    Links to Other Websites. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.

    Google Analytics. To help facilitate the delivery of relevant content, we use Google Analytics and have implemented the following Google Advertising Features: Remarketing, Impression Reporting, and Demographics and Interest Reporting. We use Google Analytics cookies and other Google advertising cookies. You can opt out of the Google Analytics Advertising Features we use by indicating your preference using the interest-based opt-out link here. Google also provides a complete privacy policy, and instructions on opting out of Google Analytics here. Note that Google's opt-out mechanism is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.

4、Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

5、Cookies

Our website will use cookies but you can choose if you want to opt-out of cookies or not.

The way we use:

- Instructions on how to opt out of receiving targeted advertising or may have Opt-out link.

- The advertiser needs to include opt-out information or link in the privacy policy section in order to toggle privacy policy to yes.

6、Changes to This Privacy Policy

Joywhale may change this Privacy Policy from time to time to reflect our current practices. So please review it frequently. Any changes to this Privacy Policy will be updated on Joywhale .COM and will be effective when posted unless another date is referenced in the notice.

Complaints and Contact Us

If you have any complaints concerning your personal information that Joywhale collected, you want Joywhale to delete your personal information or you just want to know more about our Privacy Policy. Please feel free to contact us at service@rideonsupport.com