Refund & Exchange Policy

    Product Returns:

    We recognize that sometimes an item may not meet your needs or simply does not fit with your decoration. In the event that you are not satisfied with your purchase, simply return it within 90 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.

    If you want to return the item, please contact us at We will solve the problem for you as soon as possible according to your situation. If the product has any quality problems or other usage problems, we will pay for the return shipping; If the return is due to your personal reasons or other man-made damage, you will need to bear the return shipping cost. 

  We will send you the return address by email after you submit the return request.

    Once we’ve received the returned item, we will then process your refund to your original method of payment. Please note that all refunds are processed within 3-7 business days. You will receive the refund within 7 working days after we complete the refund operation.

    If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

    Order Cancellations

    Order Cancellation before Shipment:

    If you need to cancel your order, please contact us at within 24 hours. We will reply and refund you within 24 hours.

    Order Cancellation after Shipment:

    If you would like to cancel your order after it has shipped, please first contact us at to let us know about your return. Then pay attention to the logistics information and reject the express delivery when the product arrives. If the rejection fails, please do not open the box and contact us again.


    Returned Products:

    You will need to disassemble and pack the product back in its original box when you return it. Please note that we only accept returns in the original box. After receiving your return, we will inspect the product and process your refund within 7 working days.

    Defective Item:

    If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please contact us at Our support team will quickly reassess the issue and provide you with a response for up to 24hours.

Received the Wrong Item:

    We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

Item Damaged During Transit:

    In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or videos of the defective product.

Missing or Lost Item:

    If you suspect your package is missing or lost, please email our customer service  team at with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.