The Details of Joywhale Care+

  • Joywhale Care+ Plan is a warranty plan at a higher level for certain products.
  • The Care+ Plan includes 3 months quality reasons return & 3 years maintenance guidance.
  • We'll offer free solutions for all product quality-related problems such as damaged upon arrival, the battery won't charge, or small part breaks during normal usage.
  • After 3 months, we'll continue to provide maintenance guidance& channels to buy the most replacement parts for up to 3 years.
  • The Care+ Plan does not include damage caused by the wrong installation and use, bought by mistake, or other non-product problems. In these cases, we'll offer solutions at the lowest cost but can't promise absolute free.

How Can I Have Care+ Plan

  • The Care+ Plan is automatically available for certain products regardless of the purchasing channel. If you see Care+ icon (a shield with number 3) on the detail page, the product is covered by Care+ Plan. If you need related service, you can contact us via service E-mail with your order number. We will provide you with the corresponding services.

Warranty for products without Care+

  • We offer a 30-day money-back guarantee for direct returns. Within 30 days after the date of purchase, you can contact us, ask for returning your undamaged Joywhale product with its original packing and receive a full refund. No explanation is required except for large volume orders.
  • The direct return service will be closed 30 days after the order is received. If you experience an unexpected situation, you need to contact us via email
  • For quality issue, we offer up to six months of maintenance guidance and parts replacement service.
  • For failures that cannot be repaired, you can also contact us for support in the corresponding time. We will do our best to help you。
  • Tips: Care+ plan products also enjoy all the services above.